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Clothing Donations FAQ

Clothing Donations FAQ

What are your acceptance criteria for clothing?

All clothing that we receive must be freshly cleaned and should not be damaged in any way. Please don't send us anything with:

  • Fading
  • Pilling
  • Stretched or misshapen fabric
  • Stains or discoloration of any kind
  • Odors
  • Rips, holes, tears, snags or runs in the fabric
  • Missing or damaged fasteners: buttons, zippers, ties, hooks, snaps, etc.
  • Missing manufacturer’s tags
  • Shrinkage
  • Broken or stretched elastic in sleeves, waistbands, etc.
  • Holes, scuff marks or worn-through areas in shoes and boots
  • No decorations added after the item was purchased—including bedazzling, metal or rhinestone studs, fabric paints, embroidery, fringe, tie-dye or beading.

In addition, if an item wasn’t of high enough quality to retail for over $30 new, it is unlikely that we will be able to sell it in our resale marketplace. We can redistribute items like these through wholesale channels, but we don’t recommend that you send items like these since it costs more to ship them than we can earn from them.

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Why won’t you take clothing with missing tags?

We use information on the labels to help determine the correct resale price for donated clothing. If we don’t know who made it, we can’t accurately figure out its worth. We’ve also found people are reluctant to purchase clothing online that has a torn or missing label. Our goal is to accept and sell as many items of clothing that will raise money for schools, and these items don’t sell.

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Why are name brands preferred over discount brands?

We prefer name-brand clothing as our goal is to help your school raise as much as possible. We have found that brands like Boden, J.Crew and Tea Collection raise the most due to their high resale value. The market price on used discount-brand clothing just does not raise enough for schools to offset the cost of processing. If an item didn’t originally retail for more than $30 new, we will redistribute it via bulk channels. However, we do not earn enough via these channels to offset shipping costs, so sorting items from lower-end brands out before you send in your bag will help your school.

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What sizes do you accept?

We accept clothing & accessories for babies, kids, juniors and women. That said, we understand that many middle or high-school age boys can wear men's sizes. So our rule of thumb is if a high-school guy would wear an item, we'll accept it, even if it's in a men's size.

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What kinds of clothing items do you accept?

We accept new and gently used clothing and accessories that originally retailed for over $30. Shoes, handbags, coats, jackets and dresses will earn the most!

We do not accept any type of undergarments, including underwear, bras, undershirts or socks. The resale value is too teeny-tiny to benefit our schools. We do accept tights and swimwear, but only if they are new with tags. Note that we are also not able to accept altered items, included altered formal wear (e.g. bridesmaids' dresses).

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Will you pick up my box from anywhere in the world?

Currently, we can only pick up donation bags in the 48 contiguous United States. We cannot fulfill bag requests for Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa or countries outside the U.S. We’re hoping to expand our reach, so check back in with us from time to time!

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What happens to my clothes after I send them in?

Once we receive the clothing, we sort it, determine the resale prices of qualifying items, take a picture of each one, and get it up for sale on Schoola.com. Your school receives 40% of the sales proceeds from each item sold, less the cost of shipping for the inventory to reach our warehouse. You can find your items and track your fundraising progress on your school's very own Schoola fundraising page. We issue checks twice a year in July and January.

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How will I know when my donation has been received?

You should receive an email when your donation has been received, and once accepted items begin to become available on our website.We process items as quickly as possible, and depending on the volume of donations we are processing at any given time, listing times will vary. It is in our best interest to process the items and get them up for sale quickly, so we assure you that we will do our best to handle donations lickety-split!

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How are the resale prices determined?

We have a team of industry experts on hand that help ensure your item is priced at the appropriate value. Moreover, we are gathering data on an ongoing basis to make sure that our pricing is optimized and up to date! We want to give parents a great deal and help schools at the same time. Our resale prices vary depending on the condition of the piece, but will generally be 40-90% off of new retail price.

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What happens to clothes that don’t meet your standards for resale?

Clothes that do not meet our standard for resale are redistributed via bulk channels with 40% of those sales proceeds going to the donating school.

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Why didn’t you list all of my clothes on your website?

Schoola wants to ensure we provide the highest quality of clothing to our customers and the highest value per bag back to schools. We have two key acceptance criteria:

Condition — we only want to sell items that we’d feel comfortable giving to a friend. Cost — we can only afford to resell items that originally retailed for more than $30.

If an item does not meet either of these criteria, we are not able to put it up for sale on our site. We will try to distribute it through bulk channels to earn money for your school. However, we do not usually earn enough this way to cover the cost of inbound shipping for the item.

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Can you return unaccepted items to me?

We are unable to return clothes that we can’t sell. The shipping and handling costs are simply too prohibitive. As mentioned above, we still do our best to turn those items into money for your school via other channels. Please be very sure that you are ready to part with your items before sending them on to us.

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Can I get a receipt for my donation?

Schoola is not set up as a nonprofit organization so donations are not tax deductible and we are not able to provide receipts.

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Will we be notified when a check has been issued to the school?

If a check is issued to a school that you have donated to, we will update you via email when the check is on its way. We issue checks twice a year in July and January.

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Can you tell me how much money my school is receiving?

You can track your fundraising total at anytime on your school’s Schoola Page. In addition, if you are a registered donor with us, you will receive an update twice a year regarding your school’s fundraising progress via email.

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When will my school get the money?

We issue checks twice a year in July and January. There is a $20 threshold that each school must raise in order for the check to be released. If the threshold is not reached, the money raised will be rolled over to the next period.

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Can the check be made out to someone other than the school?

We created Schoola to help raise money for schools, so the check will be sent directly to the school or PTA—you can customize whose attention it should be sent to by contacting your fundraising coach. If there is something in particular you want the funds to go toward, we recommend coordinating with the school administration or PTA so they know where to direct the money that has been raised.

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